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Tech Trainer/Writer

Location: Durham, NC

Job Type: contract

Company: The Select Group

Category:

Job Description Apply Now

TECHNICAL TRAINER/TECHNICAL WRITER | REMOTE (EST)
The Select Group is looking for a talented Technical Trainer/Writer to join one of our top clinical research partners. This person will provide enterprise-wide training and in-depth support on the computer policies and standard software/hardware. They will be working with other senior trainers to oversee daily training operations, coach new team members, lead team strategy sessions, and represent the team in meetings.

TECHNICAL TRAINER/TECHNICAL WRITER REQUIREMENTS

• Portfolio or work sample
• 5+ years of technical trainer experience in an academic or corporate IT setting
• Teaching via classroom and web conference
• Experience designing and developing instructional materials, computer-based training, and user reference materials
• Designing and developing websites or web content
• Creates and update documentation for instruction manuals and reference materials for learning centers.
• Supporting Microsoft office and enterprise-wide computer systems
• Tech Skills: Articulate, SharePoint On-Line, InDesign, Adobe Creative Cloud, Captivate design tools
• Technical writing and instructional design
• E-Learning Authoring
• Multimedia Integration, User Experience (UX) design
• AI tools (specifically Synthesia)
• Azure

Bonus:

• Articulate Rise 360
• Healthcare/clinical research industry experience (i.e., CTMS)
• Azure cloud experience

TECHNICAL TRAINER/TECHNICAL WRITER RESPONSIBILITIES

• Lead technical training projects
• Technical writing: Creation of quick reference cards, instructions, and learning center
• Perform training needs assessments for assigned projects
• Document how-to-use client standard software/hardware, as well as related business processes and policies
• Participate in development of enterprise-wide policies governing technology use
• Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software/hardware
• Provide in-depth coaching/support for staff, executive management, and faculty on use of client standard software and hardware
• Manage class scheduling, materials inventory, and student records for assigned projects
• Facilitate configuration of training lab computers for assigned projects
• Cross-train backup instructors for assigned projects
• Design, develop, and maintain Intranet sites for assigned projects
• Cross-train backup instructors for assigned projects
• Review training/documentation deliverables developed by other team members
• Work with team to manage Technical Training email and voicemail
• Work with team to establish training tools, processes, and promotional strategies
• Participate in client training initiatives
• Work on special projects as assigned

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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