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Jr Help Desk Operator

Location: New Castle, DE

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a proactive and tech-savvy Jr Help Desk Operator to join one of our top clients in New Castle, DE. This role is perfect for individuals who are passionate about providing excellent customer service and have a knack for problem-solving IT-related issues. If you are looking for an opportunity to join a large organization and work within a team-oriented culture that values growth and learning, we encourage you to apply today!

Position Overview/Responsibilities for the Jr Help Desk Operator:

• Serve as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Provide technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• Document interactions, escalate complex issues, and follow up with users to ensure problems are resolved.

Required Skills for Jr Help Desk Operator:

• Strong problem-solving and analytical skills.
• Prior customer service experience.
• Patience and excellent communication skills, both written and verbal.
• Ability to troubleshoot issues related to computer hardware and software.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now